Cross Connection Inspections/Meter Change Outs

As required by the Wisconsin Public Service Commission (PSC), Jefferson Utilities tests its water meters on a rotating ten-year cycle. The water meter servicing your property is now due to be replaced.  In order to do so, Water Department personnel will need unimpeded access to the location of your water meter, typically located in the basement.


While replacing the water meter, Water Department personnel will also survey your water system for connections that could possibly contaminate the water in your home and/or the water distribution system within the city limits. The purpose of this survey is to ensure everyone in your home and in our community has safe, clean drinking water by eliminating points of possible contamination.  This site survey, as well as correction of any cross connections identified, is mandated by the Wisconsin Department of Natural Resources.


Some examples of water connections that will be checked are outside hose spigots, water softeners, laundry tubs and boilers.  There is no fee for this survey. As a convenience for our customers, the Water Department will provide, at no cost to you, the indoor and outdoor hose bib (spigot) vacuum breakers necessary to fix any simple cross connection issues you may have. Costs above and beyond the use of these vacuum breakers are the responsibility of the property owner/manager and may require the services of a professional plumber. Please don’t hesitate to call if you have any questions about the above services. If you are a tenant, your landlord will also receive this letter.


Prior to our visit, please ensure that the shut-off valve by the water meter is in working condition. We will need to exercise it when we arrive. If it doesn’t function or breaks, you may need the services of a professional plumber. The Water Department does not assume responsibility for a broken shut-off valve.                                                                                

Since we need access to the meter and water systems inside your home or business, we want to schedule a time that is convenient for you.  We encourage you to schedule online since this saves you a phone call and allows you to choose the best time that works for you. This system makes it very easy to cancel and reschedule appointments and also sends you a reminder two days prior to your appointment.


1)      To schedule online:

Go to (if a security warning pops up, click ‘continue to website’)

Click on ‘Water Meter Change-Out and Cross Connection Survey’ / Continue

Choose date and time

Enter your information (provide email if you want a reminder two days prior)

Add comments (optional information for the water operator)

Under “Additional Information” add your first name (required) / Continue

‘Book My Appointment’


2)      Call: (920) 674-7711 between 7:30 a.m. and 4:30 p.m. Mon-Fri


3)      Email:


4)      Visit our office: 425 Collins Rd, Ste A, Jefferson, WI


We realize this appointment adds one more item to your already busy schedule. We hope you’ll appreciate our desire to provide you with excellent service, ensuring that your water meter is accurate and dependable and that your water supply is safe and free from actual or potential contamination. Please help us do our job well by contacting us within the 30-day time frame. We look forward to hearing from you.