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Jefferson Utilities Employees and Customers











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Web Site Survey

We value your opinion. Please tell us what you think about our web site, utility, programs or services. We will use your feedback to improve our service. If you provide us with your contact information, we will be able to reach you to answer any questions you may have.

Thank you!

Why did you visit our interactive site?
 Pay my bill online
 Look for online services
 Find energy-efficiency tips and money-saving suggestions
 Interested in the utility's programs and/or online services
 Learn more about your community-owned utility
 Just browsing and came across site
 Other  
Are you a customer?  Yes No
What type of information are you primarily looking for?
 Residential services
 Business services
 Other  
Did you find what you were looking for?
 Yes
 No  
How did you learn about this site? (Check all that apply)
 Web site search engine
 Utility promotion (ads, brochures, newsletter)
 Utility Bill  News Article
 Utility Bill Insert  Word of mouth
 Chat group
 Link from another site
 Other  
Are you a repeat visitor to our site?
 Yes  If yes, then why? 
 No
How often will you return to this site for information and updates?
What part of this site is most useful to you (check the top two)?
 About us  Community Benefits
 Online services  Environment
 Customer services  Utility issues/news
 Business customers  Key contacts
 Energy efficiency  Other 
How could we make this site more useful and/or beneficial to you?
If you could change anything about this site, what would it be?
Your opinions are important to us. In order to serve you better, we'd like to see how you think we're doing. On a scale of 1-5, please rate our performance in the following areas.
1. Overall impression of the utilility
2. Reliable and trusted service
3. Easy to do business with
4. Friendly, knowledgeable and caring
5. Share my values
6. Well-run and business/web savvy
7. Making the community a better place to live and work
8. Earth-kind and environmentally responsible
In your opinion, what two words best describe the utility's image?
Additional comments
Name
Street Address
Apartment number
City
State/Province
Zip
Country
Daytime phone number
Evening phone number
Mobile phone number
Email
Company and/or related industry
Job title
Would you like a response to any part of this survey?  Yes   No
If you would not like to share the above information, or would like to help us learn more about your needs, please consider answering the following questions.
Would you categorize yourself as a(n): Interested residential customer
Interested business customer
Non-customer who is interested
Industry professional
Journalist
Other  
I am a:  Female   Male
My age is:  Under 25
 25-34
 35-44
 45-54
 55-64
 65 or older
*What is 2 x 2? (This reduces spam.)
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