Jefferson Utilities
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Take Precautions During Severe Winter Weather

 Keeping customers safe during severe winter weather is a priority for Jefferson Utilities.

In the event of a storm-related outage, hometown utility crews will work to restore power quickly.  Customers can stay warm and comfortable by taking the following steps to prepare:

  • Become familiar with the difference among weather-related terms, including advisory, watch, and warnings.
  • Create a weather emergency kit to have on hand at home.  In it, keep a flashlight and batteries for each member of the family; at least one gallon of water per person; snacks such as granola or trail mix; a can opener; a first-aid kit that includes prescription drugs; a portable hand-crank or battery-operated radio; blankets and car chargers for cell phones.
  • Contact Jefferson Utilities in the event of an outage.
  • Stay indoors.  If using an emergency heat or power source, be sure to read the manufacturer's instructions thoroughly in advance and follow directions carefully to avoid the risk of carbon monoxide poisoning.  Never use portable stoves, grills or generators inside a home-which includes porches and garages-as they could emit dangerous carbon monoxide. (Up-to-date carbon monoxide detectors should be installed on each floor of a home).
  • Check on older or disabled neighbors.
  • Turn off and unplug as many appliances, electronics and light switches as possible, reducing the potential for damage when power is restored.
  • Avoid calling 911 unless there's truly an emergency.  If there is a downed power line that could cause harm, call 911, or Jefferson Utilities emergency number 920-674-7717.  Keep all people and pets away from the area.

There have been reports of three utility scams.

1.  Phone Scam: Some of our customers have reported that they received a phone call from an employee at Jefferson Utilities demanding payment or else their electricity would be disconnected. This is a scam. Do not give anyone money over the phone. Jefferson Utilities will always notify you with a tag on your door 24-48 hours prior to a scheduled disconnection. We will not call you and demand payment. If you are unsure if a phone call is legitimate, please hang up the phone and contact our office at 920-674-7711.

2. In-Person Scam: Other cities in Wisconsin have had reports of individuals posing as utility workers from local utilities or power companies attempting to gain access and burglarize residences.    Jefferson Utilities will never come to your home and demand payment for services. If someone comes to your house demanding payment for tree trimming, outstanding bills, or any other utility services, please call our office to verify their identity or ask to see their Jefferson Utilities ID card. DO NOT let them into your home until you have verified their identity.

3. New Phone Scam: We have received a report of a new phone scam. Someone that claims to be with We Energies calls and says that now We Energies handles disconnects for Jefferson Utilities and requires payment to avoid disconnection of your service. This is definitely a scam. Jefferson Utilities is NOT affiliated with We Energies. We handle our own disconnects and we do not disconnect after hours, unless there is an emergency.

If you would like to file a report about one of these scams, please contact our office or the Jefferson Police Department at (920) 674-7707. 

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